Due to the custom nature of our products, we do not accept any returns or exchanges. All orders are made to your specifications and are final sale.
Clients are fully responsible for reviewing and approving all artwork, labels, and packaging proofs before production begins.
Once approved, PrivateLabelCandles.com is not liable for any errors—including spelling mistakes, design issues, or incorrect information. Please double-check all details before submitting your final approval.
While we take great care in packaging, damages can occasionally occur during transit. If your order arrives damaged:
Once we assess the damage, we will either issue a refund or send replacements, at our discretion. Claims submitted after 7 days may not be eligible for resolution.